Privacy Policy – Grand Adventures Last updated: December 14, 2025
At Grand Adventures (operating under Trevello Travel Group / Virtuoso) we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, whether through our website, email, in person at events, or while planning and booking travel services.
We follow the principles set forth in the Personal Information Protection and Electronic Documents Act (PIPEDA) and comply with Canada’s Anti-Spam Legislation (CASL). If you are located in the European Union, we will also respect your rights under the General Data Protection Regulation (GDPR).
1. Who We Are
Grand Adventures is a Canadian-based travel advisory specializing in ethical, plant-based, and sustainable travel experiences. Grand Adventures is responsible for personal information under our control. Questions or concerns about our privacy practices can be directed to:
Our website: www.grandadventures.ca
📧 hello@grandadventures.ca
Our data is hosted in Canada through CanSpace, and we work with carefully selected third-party partners to help us deliver our services.
2. Information We Collect
We may collect personal information such as:
- Contact details (name, email, phone number, address) and any details you provide through our online forms.
- Travel preferences (destinations, trip style, dietary needs, accessibility requests) (processed securely through Travefy, our travel proposal and CRM platform).
- Passport, visa, and insurance details when required for booking (do not ever submit by email; always use Sync.com links or Travefy forms provided to you by Grand Adventures)
- Payment details (processed securely through third-party suppliers; we do not store full credit card information)
- Information you provide via forms, email sign-ups, contests, or event ballots
- Website and email engagement (anonymized data such as your IP address, browser type, country, and pages visited, collected via Google Analytics, as well as cookies, and pixels — see Section 7)
- Your name and email when subscribing to our newsletter via Cakemail, our Canadian-based email marketing provider.
- Cookies and similar technologies used to improve site performance and user experience.
3. Why We Collect Your Information
We collect personal information to:
- Provide travel planning and booking services
- Process payments and reservations with suppliers
- Communicate trip updates, confirmations, and essential travel notices
- Send newsletters, offers, and event invitations (with your consent)
- Comply with legal, insurance, and regulatory requirements
- Improve our website, services, and client experience
We never sell or rent your personal information.
4. Consent
By providing personal information, you consent to its collection, use, and disclosure as outlined here. We only share your data with trusted third-party providers who help us operate our business:
- Travefy – used to manage quotes, proposals, and client communication. (Data is stored in the U.S.)
- Cakemail – used for newsletters and email campaigns (data hosted in Canada).
- Google Analytics – used to understand website traffic trends. (Data may be processed outside of Canada.)
Each provider has its own privacy policy and complies with applicable privacy legislation.
- You may withdraw consent at any time by unsubscribing from emails, emailing us directly, or adjusting cookie preferences.
We will not sell or trade your personal information to marketers.
5. Limiting Use, Disclosure, and Retention
We will only use or disclose personal information for the purposes identified above, unless otherwise required by law. We retain your information only as long as necessary to fulfill the purpose for which it was collected.
All data is stored on secure servers. However, no method of online transmission or storage is 100% secure, so we encourage you to avoid sending sensitive personal information via email or unencrypted forms.
We may share information with trusted suppliers (airlines, tour operators, hotels, insurance providers) solely to fulfill your travel arrangements.
We retain personal information only as long as necessary to meet service and legal obligations (e.g., travel documents retained until completion of your trip plus a reasonable period).
6. Accuracy and Safeguards
We aim to keep your information accurate and up to date. Please notify us of changes to your personal details.
We protect personal information through physical, organizational, and technological safeguards, including:
- Secure storage systems and encrypted digital records
- Secure password-protected tools and platforms
- Limited access on a need-to-know basis
7. Cookies, Analytics, and Social Media
Cookies are small files stored on your device that help us improve your experience. We use cookies to analyze website traffic and remember basic preferences. Our website and email platforms may use cookies, analytics, and tracking pixels to:
- Measure website traffic and engagement
- Improve content and marketing relevance
- Deliver ads that match your interests
Our website and newsletters may link to third-party sites. Grand Adventures is not responsible for the privacy practices or content of those sites.
Cookies we use:
- Essential cookies: Necessary for the site to function, like navigating pages or using forms.
- Analytics cookies: We use Google Analytics to understand visitor trends and improve our site. No personally identifiable information is shared.
- Marketing cookies: We may use cookies for newsletter signup tracking or remarketing through Cakemail.
Third-party cookies:
We work with third-party platforms like Google, Cakemail, and Travefy (Trips Plans App). These may set cookies when you interact with their services.
Managing cookies:
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note, blocking some cookies may limit website functionality.
Consent:
By using this website, you consent to our use of cookies as described here. You can withdraw consent at any time through your browser preferences.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Withdraw consent or unsubscribe from communications
- Request deletion of your information (subject to legal requirements)
To exercise these rights, contact us at 📧 hello@grandadventures.ca.
9. Liability and External Links
Information on our website is provided “as is.” While we aim for accuracy, we do not warrant that the site or its content is error-free, virus-free, or always up-to-date. External links are provided for convenience; we are not responsible for their content or practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with the “last updated” date at the top.
11. Social Media and Community Guidelines
We use social media to share travel inspiration, updates, and opportunities to connect with our community. We welcome comments, questions, and discussion, provided they remain respectful.
We reserve the right to remove or block content that is:
- Abusive, discriminatory, or offensive
- Spam, self-promotion, or irrelevant to the conversation
- Misleading or infringing on intellectual property
- Sharing personal or private information without consent
Following, liking, or sharing other accounts does not imply endorsement.
12. Photos and Content
All text, photos, and graphics on this website are the property of ambermay.ca inc. | Grand Adventures unless otherwise noted.
- You may not copy, reuse, modify, or sell any content from this site without written permission.
- If you wish to use one of our images, please contact hello@grandadventures.ca to discuss permissions or licensing.
- If you share a photo or article, please credit and link back to www.grandadventures.ca.
13. Contact
If you have any questions or privacy concerns, please reach out:
Grand Adventures
📧 hello@grandadventures.ca
Location: Waterloo Region, Ontario, Canada